Returns & Exchanges
We want your experience to be PURRFECT. If, you are not completely satisfied, you may return it, fully insured by whatever method you choose. We recommend USPS Priority Mail. Please ship the item(s) to our office in Anaheim, California within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. Any other customization, engraving fees, shipping fee, duties and/or taxes are non-refundable. All returns must be in purrfect, unused, unworn, unaltered condition with original box and all packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days.
Any special order or custom made items are non refundable unless defective. If defective, you MUST contact us within 5 days for a Return Merchandise Authorization (RMA).
For Returns contact customer service via email for a return authorization number. This RMA number is valid for 30 days from the date of shipment to you. After receipt of the RMA please:
- Return your item to our facility in Anaheim, CA., in its original packaging materials just like the item(s) were received.
- We recommend that you insure the return for its full value. We are not responsible nor will we accept returned items damaged in transit so you would have to recover from the shipping company if damage occurs. No refunds will be given for returned items broken in shipment.
- On accepted returns we will refund the value of the item, less any shipping costs that we incurred due to free shipping offers.
- Refused delivery of ordered items, may not be accepted by us as a return and no refund will be due or we may accept the item back with a 25% restocking fee.
- If this return policy is not followed, we may refuse the return or charge a minimum 25% restocking fee at our sole discretion.
We promise to process your credit/refund as soon as possible after receipt and inspection of your return.
For questions concerning returns e-mail us at: firstname.lastname@example.org
DAMAGED SHIPMENTS or DEFECTIVE ITEMS...
If your product was damaged in shipment to you or if you believe that there is a defect with the item, please contact us immediately. It is very important for you to keep the all original packaging. We will replace any damaged item or defective item at no cost to you and handle the processing of the return of the product, if we are notified within 5 days from the date the product was received.
At this time we do not allow returns or exchanges for international customers. Please check back soon.